Customize each chatbot from its settings panel. Open any chatbot and click Settings in the top-right corner.

Name & Description

The name and description appear in your dashboard and are visible to users who interact with the chatbot through integrations. Choose a name that reflects the chatbot's purpose.

AI Model

Choose which AI model powers this chatbot. Available models depend on your plan. See Model Selection for the full list.

Welcome Message

The welcome message is the first thing users see when they start a conversation. Use it to introduce the chatbot and set expectations. For example: "Hi! I can answer questions about our product documentation. What would you like to know?"

Lead Capture

Enable lead capture to collect visitor information before or during a chat session. You can choose which fields to collect:

• Name — Ask for the visitor's name.
• Email — Ask for the visitor's email address.
• Phone — Ask for the visitor's phone number.

Lead capture works with the website embed widget. Collected leads appear in your chatbot's conversation history.

Branding

Customize the appearance of the website embed widget to match your brand:

• Primary color — The chat bubble and header color.
• Avatar — Upload a custom avatar image for the chatbot.
• Bot name — The name shown in the widget header (can differ from the internal name).